Executive Presence is a Hot Topic in the Workplace

I have been giving speeches and presentations for over 13 years for corporations, associations, non-profit organizations and all kinds of networking groups. There are some topics that have always been appealing to audiences such as networking, dealing with challenging behavior, and finding work that is gratifying. I also speak about communication, time management, managing and leading people, managing one’s career and executive presence.

Interestingly, companies and organizations are currently extremely interested in helping their employees and members develop executive presence. What does this really mean?

Well, last night I gave a brief presentation to about 35 people for Women In the Boardroom (www.womenintheboardroom.com) , a great organization founded and run by Sheila Ronning at the beautiful Carlisle showroom (www.carlislecollection.com)  in New York City where Leena Gurevich is the showroom manager.

I shared my perspective of what executive presence entails and then we opened it up to questions. Here’s what I think executive presence is:

  • Enhance your communication skills – connect with everyone you interact with, listen more effectively, and be persuasive.
  • Confidence and poise - possess the capacity to believe in yourself and your choices and to view yourself and your situation realistically with a willingness to take risks.
  • Be a positive role model – help, mentor and coach others and realize that as you move along in your career, people are always watching and evaluating you.
  • Understand political savvy – network inside and outside your organization, thoughtfully assess your stakeholders – that is everyone who impacts your career, and strategically develop support for your ideas and projects.
  • Adhere to a code of conduct and ethics – not only being aware of “right and wrong” behavior but also staying true to your core values and aligning your behavior to these.
  • Maintain a positive attitude – research shows that optimists are healthier, happier and more successful and it’s easier for them to build healthy relationships than it is for negative people.
  • Respect others – give genuine recognition and appreciation, be kind to others, avoid blaming or judging others, focus on collaborating instead of resisting, and appreciate differences and be curious about other people’s experiences.
  • Image – stay in tune with your psychological and physical presence. This involves not only the clothes you wear, but your demeanor, speech patterns and tone and your interpersonal skills. We were in a clothing showroom so naturally the topic of hair and shoes came up!

The participants asked so many interesting and thoughtful questions about my opinion of the differences between men and women, what missteps I think women may take as they progress in their career and how can someone exhibit integrity.

This post is longer than I originally intended so I will end this with one final thought which comes from one of the questions I was asked last night. What do I suggest someone does next after reading all of this information? Here’s my answer: pick just one thing that you have received feedback about or simply would like to improve and work on it. Practice it, read about it, find a mentor or coach and decide to improve.

 

My Experience Advertising a Job on Craigslist

As a career coach and resume writer, I help my clients find work, change jobs and identify and pursue new careers. I have heard many horror stories about employers treating candidates poorly or disrespectfully.

It has been a long time since I have hired an employee so when I recently offered to help a client screen candidates for a newly created position she wants to fill, I had an eye opening experience.

My client is a healthcare manager in a hospital who is looking for an administrative assistant to support her. So we decided to start with running an ad on Craigslist. Like most of you, I have advertised furniture for sale on Craigslist however my experience advertising a job opening was nil until now. For $25 Craigslist will run an ad for 30 days and they make it very easy to remain anonymous. I placed the ad last Friday night and as of Monday morning, I had received over 200 resumes. As I sit and write this blog post, I have another 105 resumes waiting for me.

Unfortunately the list of things that job applicants did that impressed me is very short. The list of mistakes that were made is much longer. At the risk of appearing to focus on the negative, here are the errors candidates made:

  • Did not follow instructions – I asked that anyone applying attach their resume in a Word document. While some people did this, many people cut and pasted their resume into the body of their e-mail. Others sent their resume in a JPEG or PDF file. The reason I want a Word document is so I can e-mail the documents to my client who can then open and save it easily.
  • Leaving the subject line blank. This is an opportunity to demonstrate professionalism and creativity.
  • Sent their resume, cover letter or e-mail with typos or poor grammar.
  • Did not send a cover letter or even worse, did not say anything in their email, just attached their resume. While I did not ask for a cover letter, this is an opportunity to sell yourself and once again, demonstrate creativity and professionalism.
  • Many people who did send a cover letter copied it from a cover letter template. The reason I know this is because I received the same cover letter from numerous people and it sounded like it came from a book.
  • Many cover letters weren’t customized. People talked about joining my firm or company when I clearly stated that the job is in a hospital. Some people stated that they were looking for a job in customer service or computer operations when my ad stated that this is an administrative position.
  • While this could fall into the previous bullet, it deserves its own bullet. Not one single person researched or mentioned something specific about the hospital or the area of the hospital.
  • Very few people customized their resume either. For example one person had an objective on his resume that said: “To fulfill a position as a teacher that will allow the opportunity for growth and advancement within your establishment.”  
  • Which brings me to another point. Why in the world do people think that they need to sound like a cross between Shakespeare and a textbook? To Whom it May Concern is an antiquated phrase. Or how about this, “I am looking forward to bringing my well-honed Administrative skills along with my interpersonal skills internally to succeed in this which being reliable, dependable and hard working, dedicated, detail oriented with effective communication skills.” Huh?
  • Sending additional documents such as past performance appraisals or lists of references is overkill.
  • So many people attached their resume in their email without putting their name on the attachment or named it things like Resume one or Newest version. If I wanted to find it later, this would be very challenging given the large number of resumes I received.
  • It’s a good idea to open an email account that is professional sounding. A few examples of unprofessional email addresses that I saw are: angrymom@ and stressfree222@
  • Finally there were some people who applied twice in the span of a few days and others who sent different versions of their resumes with different email addresses.

I could write an entire post about the differences between a good resume and a weak one. I think I may have already done this in the past but it probably bears repeating. However, I will save that topic for another day.

Finally, I know that most people don’t expect to hear back from an employer advertising on Craigslist when they aren’t being considered as an applicant, however I feel terrible that I can’t possibly contact over 300 people to tell them this.

Please forward this post to anyone who is looking for a job. Sending a resume and cover letter is a necessary first step to applying for a job and getting an interview. It is the only opportunity for a prospective employer to make a decision about whether to contact you for a phone or in-person interview. It’s up to you to stand out in a positive way!

Happy New Year! A Tribute to My Father

It’s been a while since I wrote a new post. There aren’t too many people I know who are not excited about 2012. Yes, there is more hiring going on and companies are loosening up their budgets a bit however there are still so many negative economic issues going on in the world that economists are predicting a flat year in 2012. But a new year always brings hope and the promise of possibility and new opportunities. It is also a time for people to think about changing bad habits or improving and developing their lives.
Personally, it’s been a tough year for me. My friend Mike Marino died suddenly earlier this year. And, after being ill for several years with cancer, my Dad a.k.a. Popsie died on December 11th. His name was David Moore Jansen and he was the strong, silent type, incredibly family oriented and loved teaching and coaching kids. His career was in insurance and he had an amazing work ethic. We shared a passion for selling and business in general. He was so proud of the fact that I am an author and without fail would go into every bookstore, march up to the information booth and ask if they had a copy of one of my books in stock. Usually he would buy it and give it away.
I love what I do for a living, it meets all of my values – making a difference, recognition, challenge, autonomy, etc. Next year I intend to have lots of fun, make new friends and learn about things I know nothing about.
My wish for you is that you too are able to live a life that fulfills your values. If you aren’t sure exactly what these are (and they do change as we age), I recommend that you figure out what they are. And have a happy, healthy, meaningful 2012!

Building and Protecting Your Online Image

My favorite cause – Cancer and Careers (www.cancerandcareers.org)  commissioned freelance health journalist Kathleen Doheny to write an article about the dos and don’ts regarding your online image. While written for readers who have been diagnosed with cancer, the tips are spot-on for anyone who has an online presence. Please enjoy this reprint!

What you post does make a difference, especially to current and future bosses.

Here, how to shape your image.

You’ve just finished chemo or recovered from surgery, and you’re ready to rejoin the world and the workforce.

So, why not share that by posting on Facebook, tweeting, or otherwise telling the plugged-in world?

Think it through. Before you share, take time to ponder your online image. What you say and do online could thwart your career success–or build on it, says our expert panel. It includes:

  • Joanna Fawzy Morales, Director, Cancer Legal Resource Center, a program of the Disability Rights Legal Center and Loyola Law School, Los Angeles.
  • Julie Jansen, career coach and author of “I Don’t Know What I Want, But I Know It’s Not This,” a book for those seeking gratifying work.
  • Jenny Blake, life coach and author, “Life After College” (www.lifeaftercollege.org).

Here, their 7 best tips:

Tip #1. Google Yourself

Who hasn’t Googled others? This time, Google yourself with the critical eye of a boss or potential boss.

You might also check other sites, such as www.spokeo.com, which includes such information as marital status, education, political views and religion. Does a future boss really need to know all that? (You can remove yourself.)

Remember that once you put information ”out there,” it is often eternal.

By checking, you will at least be aware of what your boss or potential bosses can find out.

Tip #2. Quiz Yourself Before Posting

Before you post information, opinions or photos, especially to a social site, ask yourself:

  • Would I want a boss–current or future–or coworkers to know this?
  • Would I want this on the front page of a newspaper (or the home page of my favorite news site)?
  • Would I want my grandmother or mother to see this?

If you have been very open about your diagnosis and don’t care who knows it, at work or outside, the questions won’t be as crucial. But if you are hoping to keep a lower profile about your cancer, you have to think seriously about what to post.

Another consideration: should you talk online about your volunteer work or other affiliation with cancer organizations, or keep it quiet? If you decide to talk about it, you’ve then got to decide whether you want to identify as a volunteer only or as a volunteer and a survivor. It may be a tradeoff between inspiring and encouraging others versus preserving your privacy. Only you can decide if that tradeoff is worth it.

Tip #3: Blog Your Way to Recovery

Many patients and survivors blog about treatment, recovery and other cancer-related topics.

You can decide whether to blog anonymously, use a pseudonym or use your actual name. “Going public” makes it easier to build an audience, as readers will identify with you more easily. But if that’s uncomfortable or you are not planning to disclose your diagnosis in professional circles, go the anonymous route or choose a fake name. If you want to remain anonymous, get IT help about how to set it up to minimize the chances of being ”unmasked.” 

Tip # 4. Seek Support Under the Radar

If you feel a need to share information about your treatment or recovery, but want to keep a lower profile, consider private, dedicated and free websites. 

One is www.caringbridge.org. It’s meant for anyone with a significant health challenge. You can post messages seen only by those with access to your page. You can also use it to update family and friends easily–in the process saving you multiple emails or calls.

Another, www.mylifeline.org, offers personal websites for cancer patients, survivors and caregivers.

Tip #5. Go Pro With LinkedIn

Consider the professional website LinkedIn (www.linkedin.com). It is meant not only to help with job hunts, but to manage your career identity and build it.

In the last few years, employers have been turning increasingly to this site.

Two good reasons: they can tap a much wider market. More than 100 million are on it, including Fortune 500 employers. In this troubled economy, it’s replacing pricey head hunters.

Devote some time and effort when you join, and it will likely yield benefits. Don’t just go on, sign up and download your resume. You should post not a recounting of your entire work history, but a focused profile. It should tell visitors what you’ve done professionally and what you hope to do.

Be strategic about your connections. For instance, experts warn not to invite someone you don’t know at all. The goal is to have people help you and for you to help them–and that’s not as likely from strangers.

Join groups (LinkedIn offers suggestions) or create one. Once you join, be active. Ask people for specific recommendations about job hunting and career advancement. Remember to give back.

Set a goal–such as 15 minutes a day–to participate. If you look active on the site, you will look more attractive to a potential employer.

Tip # 6. Monitor Yourself

Pay attention to privacy settings on social media such as Facebook, which allow you to control who sees what.

You might want to set up a new, separate social media page, meant just for your inner circle. On that, you could put a caveat not to re-post anything about your health elsewhere.

To keep your social media page just that, you can decline requests from colleagues. A simple reply works: “Thanks for the invitation; I am keeping all my professional contacts on LinkedIn.”

On Twitter, you can sign up for an account for public tweets or protected tweets. Only your approved followers can view Tweets if you choose the protected option. (And they can’t retweet.)

Test your privacy settings occasionally. Ask a friend not in your network to try to find you.

If you are job-hunting, consider the time of day you tweet and network online, including using the chat function on sites such as Facebook. You will look most professional if you do it before or after traditional work hours or during lunchtime. Otherwise, it may look like you post and Tweet the day away.

Tip # 7: Understand Privacy Rights

Even if you set your online privacy options correctly and monitor them often, glitches can happen.

Consider this hypothetical example: You post an online photo of yourself in a fashionable head scarf as you finish chemo. It’s meant for your close circle of friends. By some mistake, it is posted to a much wider group. Your boss sees it. He asks you if you have the energy to finish a project. The next week, he gives you a bad work review.

Before taking any action, know that the Constitution protects your right to privacy. The Americans with Disabilities Act (ADA) regulates how much your employer can talk about confidential health issues. The Health Insurance Portability and Accountability Act (HIPAA) regulates confidentiality by your health care providers.

However, enforcing that right to privacy isn’t always realistic or simple.

For the scarf photo, you would have to show that the release of it caused harm to you. You would have to prove the bad review was a direct result of the release of the photo. You would probably have to file a lawsuit. More often than not, you would need an attorney.

That complicated process underscores the value of thinking through everything before sitting down at the computer.

The History of Labor Day

Labor Day was the brainchild of Peter J. McGuire, founder of the United Brotherhood of Carpenters and was intended to honor the everyday working people. The first Labor Day was celebrated in Boston in 1882 and President Grover Cleveland signed the bill, making Labor Day a federal holiday in 1894. It is also considered to be the unofficial end of the summer season.

I have been an independent career coach, motivational speaker and author of books on workplace issues  for 12 years and often get asked the question, “How did you get started in this profession?” While I typically respond with a brief explanation, in honor of Labor Day, I would like to expound a bit in this blog.

I cannot remember a time when I didn’t work. As a child, I bought candy from the 7-11 store and sold it to my classmates at a mark-up. Like many young girls, I babysat for my neighbors and when I attended high school in Florida, I mowed lawns. Also in Florida, I worked at a Ponderosa Steak House and while still in high school when I moved to Connecticut I sold fertilizer and plastic pools and worked as a switchboard operator for a local chain of stores. The only time I was a member of a union, I worked as a cashier at an A&P where I joined the meatpackers union. I paid for 100% of my college education by working in a variety of jobs from being a receptionist to donning an Easter Bunny suit and distributing candy in the Hartford, CT civic center. Bartending funded a large portion of my college tuition. After graduation, my jobs ranged from writing radio commercials and TV news stories, placing programmer analysts as an IT recruiter, managing sales forces for consulting and coaching companies to selling big ticket business simulations to large companies.

Regardless of how menial or sophisticated my work has been, I have always loved to work. The opportunity to interact with and influence people, solve problems, create and build business and work toward a unified mission fulfills my values. In my work as a coach, writer and speaker, I have the platform to help others improve themselves and find gratification.

Naturally, like most people, I need to earn an income however, most of us don’t work just for the money as long as we feel that we are paid fairly. Unfortunately, we are living in a time of high unemployment and if you are someone who has been looking for work for a while, no doubt your perspective is different because of your situation.

My heartfelt wish on this Labor Day is that each and every person has the ability to find work that provides them with satisfaction.

  Visit Julie’s website at  www.JulieJansen.net

Do You Need a Career Coach?

I am often surprised by how few people really understand how a career coach actually helps her clients. Career coaching has actually existed as a service (then called career counseling) in the United States since 1890 when placement services were offered to people during the industrial era. Around 1920, public schools began offering educational guidance which moved to training counselors to work with college students in 1940. In 1960 career counselors started focusing on helping workers find meaning in their lives and in 1980 when the U.S. began changing from the industrial era to the technological age, career counselors focused on teaching the skills necessary to make this shift. Finally in 1990, changes in technology and demographics increased the popularity of career coaching for the general population. With the recent recession, more and more people are hiring career coaches because they have lost their jobs or have gone through a life altering situation such as surviving cancer.

It’s probably easiest to start by listing the few things that a career coach does not do for her clients. She does not find you a job. This means that she does not get on the phone and make calls for you to find job openings and she usually cannot influence a hiring manager to interview you. In other words, she does not perform the functions of a recruiter or headhunter.

However, there are so many things that a career coach can do to help you in your job search or if need be, change careers.

She can help you to bolster or rebuild your confidence. If you have been out of work for a while, this may cause you to feel insecure about your abilities and the value that you can bring to a new employer. Once your career coach learns about you and your work history and achievements, she can remind you of these accomplishments and help you to articulate the value you bring to an employer on paper and in an interview.

Being out of work usually changes your life priorities, including deciding what kind of work you choose to do moving forward. A career coach can help you with your overall career strategy as well as your job search planning. Hiring a professional to help you look at the big picture is very useful. It’s also likely that you haven’t looked for a job in a long time and many aspects of job search have changed since then such as using LinkedIn or the way you write your resume.

A career coach can advise you on some of the most common issues job seekers face such as how to handle questions about time gaps on your resume.

Networking with people is the number one method for uncovering job opportunities yet it can be an awkward skill to learn. A career coach can teach you the elements of effective networking including how to meet new people and what to say to them, networking etiquette and different ways to cultivate relationships and follow-through to reap results. Your coach can share her contacts with you as well.

Interviewing for a job can be nerve wracking and a skilled career coach can actually conduct a mock interview with you while helping you to come up with great responses to tough interview questions such as, “Tell me about yourself” or “What would your last manager say your biggest weaknesses are?”

As you can see the list of topics that a career coach can give you advice about is endless. Equally as important, the support you receive and objective sounding board that you have with a career coach is invaluable.

Do Help-Wanted Ads Exclude the (Especially long-term) Unemployed?

There has been a big buzz lately in the media about the fact that many American companies are blatantly discriminating against unemployed Americans. New York Times economics reporter Catherine Rampell recently wrote an article about the trend of help-wanted ads specifically asking for only the employed to apply.

I have been a career coach for nearly 12 years and in a few of my former careers, I worked as a Recruiting Director for a consulting firm and as a contingency recruiter for an employment agency. I will tell you that this negative bias toward interviewing and hiring unemployed people has always existed. It was an often unspoken guideline that the unemployed were to be avoided when sourcing candidates. What has brought this to the attention of the media now is the large numbers of unemployed people along with the extended period of time it takes to find a job, especially one that is similar in level and compensation to the position that someone held prior to being laid-off.

It is currently not illegal to avoid interviewing unemployed people, although the state of New Jersey did recently pass a law barring employment ads that rule out applications from those who are unemployed. However, this doesn’t prevent potential employers or recruiters from denying an unemployed person an interview.

So, what should your strategy be if you are among the ranks of the almost 14 million Americans who have been out of work?

  • Get your story down pat. People who have been out of work for a while struggle with the gap in their work experience and my advice is always to create a brief, credible reason for being out of work, write it down, practice it and internalize it. Also, if you can fill in part of your time gap on your resume with part-time work, doing something entrepreneurial or meaningful volunteer work, by all means do this.
  • I gave a speech recently to job seekers and someone in the audience asked me how to handle networking with employed people as he doesn’t feel that he has anything of value to offer them. Really? I agree that in America we are work obsessed, particularly on the coasts. However you are so much more than your job or profession. You are a human being with interests and unique abilities and a family and friends. So the moral of this story is to get in touch with who you are, the ways that you can fulfill your values and remain true to yourself.
  • Always keep in mind that networking into a company is still the number one method for connecting with potential employers. This helps there to be more of a personal connection and prevents you from being just a piece of paper.
  • Hone in on your past and current achievements, not just at work but in life. Tell stories and give behavioral examples of how you have and can make a difference, solve problems, innovate and add value. While this is always expected in an interview, it’s a competitive world out there and a prospective employer will only hire you if you can do these things for him/her.
  • If you find yourself in a situation where the person you are talking with seems to be prejudiced against unemployed people, do not react defensively. Do not get angry or get flustered. Stay professional, stick to talking about your strengths and achievements, smile and move on. As I am prone to say to my clients, “You can’t have chemistry with everyone you meet.”
    Finally, to conclude this blog post with good news…of the last eight people I have heard from who got new jobs, two were employed prior, and six were unemployed beforehand.

Stress is Pervasive at Work

Last week I spoke at the national American Bar Association conference in Toronto about managing stress for lawyers. The consensus among the audience was that a certain amount of stress is motivating and can help you perform and achieve but too much can affect you negatively and lead to job burnout. Job burnout is characterized by exhaustion, cynicism, a lowered sense of accomplishment and severely reduced productivity as well as health issues such as anxiety, depression and heart disease.

Stress is caused by both internal and external factors including individual personality characterisitics such as perfectionism, limited self-awareness and workaholic values, workload, time pressures, a lack of control over your work and work relationships.

What’s the answer to managing your stress?

  • Remember who you are and stay true to your best qualities and the values that imbue your life with meaning.
  • Prioritize, say “no” nicely at times, and work at blending your work and life (I don’t believe that balance exists.)
  • Develop and use a time management system that aligns with your personality. For example, if you are spontaneous, then checking your email just three times a day simply won’t work.
  • Negotiate your attendance at meetings and stop allowing people to constantly interrupt you.
  • Learn to delegate effectively – don’t micro manage and avoid delegating everything.
  • Strive to lead a healthy lifestyle. My weaknesses are fried chicken, potato chips and wine. But I exercise regularly, drink tons of water and rarely eat dessert or processed food.
  • Create and nurture healthy realtionships inside and outside your company or organization. Stay in touch with your network, make new friends and carve out time with your family.
  • Learn how to manage difficult relationships. Difficult people are rarely motivated to behave differently which means you will have to change your behavior so that they will change theirs, or at a minimum so you can tolerate their behavior more easily.
  • Use technology to become more efficient and effective, don’t allow technology to abuse you.
  • Become more self-aware. Self-awareness is fundamentally important to possess because it enables you to regulate yourself by self-monitoring, observing yourself and changing your thought processes and behavior.
  • Change the way you see your stressful situation and seek alternative ways of viewing things. When you are feeling stressed, it is easy to lock yourself into one way of viewing your situation. Remember that you are always in control of your perspective.
  • Finally take joy in the small pleasures in life and remind yourself regularly of what is truly important to you.

Finding the Right Career

I am proud to donate my time and energy to Cancer and Careers. Below is a repost of a blog post that Melissa DeLeo at Cancer and Careers wrote. Enjoy!
 

Finding the right career is like finding the right pair of jeans. Boot-cut, flair, faded, destroyed, cropped—the list goes on and on.  But when the fit…well, fits, not only do you look good – you feel good.

The same is true of your career. Whether you are shopping for a new job or hoping to invigorate your current role, you need to approach it with patience, style and a clear sense of who you are. Simply stated, become self-aware. Gaining an objective understanding of your abilities, preferences, values and interests is a fundamental step in determining your best career fit. You wouldn’t step outside without checking that reflection in the mirror, would you?

Julie Jansen, Executive and Career Coach and Author, is one of Cancer and Career’s most trusted, go-to resources for career coaching, development and knowledge. At Julie’s interactive presentation this past June at Cancer and Career’s National Work and Cancer Conference, Julie posed some incredibly stimulating questions to her audience. Following the Conference, Julie’s captivated and motivated listeners requested that we post the questions on our website. So here they are. Ask yourself these questions and see how many of your responses are “yeses”. It may shed some light on what’s missing or important for you and your career path. They may help lead you to that perfect, dare I say tailored, fit.

  • Do you really like and accept who you are?
  • Are you able to not take mistakes or setbacks personally and view them as learning experiences?
  • Do you believe that you deserve the best that life has to offer?
  • Can you easily make a list of eight accomplishments in your work and personal life in the last five years?
  • Do you express your opinions and feelings openly?
  • Do you really trust your intuition or “gut” and follow what it tells you?
  • Are you able to visualize what you want or need and make it happen?
  • Do you feel proud of yourself when you overcome obstacles or improve something about yourself?
  • Are you conscious of how important your image (demeanor, appearance, and the way you act and communicate) is?
  • Do you accept compliments graciously and without discomfort?
  • Do you enjoy feeling successful?
  • Do you say “No” to other people when you need to?
  • Do you realize that you do not need to be liked by everyone in your life at all times?
  • Do you avoid magnifying the negative aspects of things?

Now are you the one with a list of questions? If so please visit our Career Coaching page where you can get answers from Cancer and Careers’ professional career coaches by starting a discussion or read posts from your peers on topics like planning, communication strategies and career change. Also, feel free to register for our next Ask the Experts teleconference with Julie Jansen herself.

Blog at WordPress.com.
Theme: Esquire by Matthew Buchanan.

Follow

Get every new post delivered to your Inbox.

Join 165 other followers